Frequently Asked Questions

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General Questions

As an authorized distributor, Bell’s warranty responsibility is limited to the responsibility of the original equipment manufacturer.

The specific terms of a product warranty are only those provided by the written warranty accompanying the particular product. Unless specified in the terms of an individual sale, Bell has no greater product warranty beyond that of the manufacturer. With few exceptions, the warranty period for new instruments is one year and covers parts and labor.

In general, the manufacturer’s responsibility shall be, at their option, to either repair or replace any product component that fails during the warranty period due to a defect in workmanship and/or material.

The warranty is contingent upon the proper use of the product and does not cover products which have been modified without the manufacturer’s approval, or which have been subjected to unusual physical or electrical stress, or which have had original identification marks removed or altered.

Lamps, bulbs, ink cartridges, and other expended items are not covered by warranty.

Bell warrants pre-owned equipment and our repair work for 90 days.

Yes, within 30 days of the invoice issue date, and with written authorization from Bell. The customer is responsible for all return shipping charges. Returns are subject to a 15% restocking charge.

Accounts are due and payable on receipt of invoice. Prices are subject to change. All prices are net F.O.B. point of shipment. All sales are subject to the applicable taxes imposed by the laws of the state in which the sale is made and the product delivered. For all orders over $3,500 the “terms” are: 20% deposit with the order and the balance upon delivery. Note that our invoices suggest payment via check, cash, or ACH. Use of a credit card for payment transactions are subject to a 2.5% processing fee. Financing plans are available. Contact us for more details.

Service Related Questions

Bell reconditions examination chairs from manufacturers like Reliance, Reichert and Topcon. We’ll strip down the chair to rebuild the lift motor, rewire the electrical system, and reupholster the seat, backrest and arms in just about any color you want. Schedule exam chair maintenance.

While we continually add the latest equipment from top industry brands, some products may not have a home on our new website yet. If you don’t see what you’re interested in, just drop us a line. If we can’t supply it, we’ll tell you who can.

Absolutely. Our-factory trained technicians will handle disassembly, packing, transporting, testing and calibration of all your equipment.

Whether you’ve outgrown your office, or you’re just craving a fresh look, Bell can help you plan a layout that will run efficiently and grow your practice.
From a new clinic at Scheie Eye Institute to the new Retina Service at Wills Eye, we’ve designed and equipped facilities for more than 50 years. We know what works well, and what doesn’t. We can even help you relocate your practice. Schedule a free consultation.

If we need to ship your device to the manufacturer, or if it requires extended maintenance, we can loan you a replacement in most cases. Just let us know before the service call so we can check availability.

We recommend scheduling regular maintenance on your most-used devices, like slit lamps and phoropters, every two years. Preventive maintenance makes your equipment last longer, wards off costly repairs, and ensures durability and accuracy.

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